Accessibility View Close toolbar
Our Policy and Payment Options

IN ORDER TO PROVIDE EXCELLENT CUSTOMER SERVICES TO ALL OUR CLIENTS AND THE BEST CARE AVAILABLE TO OUR PATIENTS RED ROCK EQUINE VETERINARY KINDLY REQUESTS THAT THE FOLLOWING POLICIES BE FOLLOWED:

CANCELLATION POLICY

  • Appointments that are cancelled with less than 24h or are a no show may incur a cancellation fee that will be between $100-$150 depending on distance.


PAYMENT POLICY

  • Red Rock Equine Veterinary ONLY works with payment AT THE TIME OF SERVICE. We DO NOT BILL unless arrangements have been made prior to the appointment. Payment is expected as soon as appointment is finalized weather its a Routine or Emergency visit.


  • We encourage you to ask for an approximate estimate of the costs of all veterinary services that may be involved in the care of your horse prior to or at the time of the appointment. We typically go over those anyway but it is your responsibility to understand those when requesting services.


  • Unfortunately, we are unable to provide services whether routine or emergency to clients with an outstanding balance of more than 30 days.


  • In the event of an outstanding balance of more than 30 days, penalties and interest fees may be applied. Balances of over 90 days may be sent to collections and the owner shall pay all costs incurred in collections debt and attorney fees.


  • If you are often not present at appointments and/or prefer to have a credit card on file so that your invoices can be charged to it on a monthly basis, please mark that on the Client Registration Form.


  • For your convenience we accept payment at the appointment or over the phone. Those include Debit Cards, Credit Cards (Visa, Mastercard, Discover and American Express), Cash, Checks, and PayPal.

LaMonicacreditcards.pngpaypal_logo.jpg


  • When unexpected illness strikes a pet, unexpected expense strikes as well. Red Rock Equine Veterinary understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You must apply yourself online at: www.CareCredit.com.

care-credit-logo.jpg
Highlights of the CareCredit program:

      • Low Monthly Payments (3% of the Total Balance)
      • Interest Free For 6 Months
      • Determine Approval in a Few Minutes
      • No Annual Fee


Equine Medical Insurance

Another popular option for your horse (s) is insurance coverage. We work with many companies and different plans (Major Medical, Mortality, etc...). To learn more, please perform an online search for: Equine Medical Insurance

GENERAL POLICIES

  • Veterinary services as well as the handling of horses carry certain risks, dangers and complications. We do our best to prevent those; however, Red Rock Equine Veterinary cannot be held liable for any of these inherent possibilities.


  • Services can only be rendered to the owner and/or lessee of the horse (s) or an authorized agent (via written authorization on Client Registration Form or via Email). Clients must have filled out a Registration Form Online or at the appointment before we can service the patient. If leaving town please email us those dates and who you are authorizing to call us in the event of an emergency.


No form settings found. Please configure it.

Monday:

9:00 AM-5:00 PM

Tuesday:

9:00 AM-5:00 PM

Wednesday:

9:00 AM-5:00 PM

Thursday:

9:00 AM-5:00 PM

Friday:

9:00 AM-5:00 PM

Saturday:

Closed

Sunday:

Closed

Our Coverage Area

Approximately 40 min from Headquarters

    No testimonials found. Please add

Articles for Horse Owners

Dozens of articles are available here to help you understand what is going on with your horse... New Articles are added every few days.

  • Coupling Equine Nutrition & Acupuncture

    Integrated medical care for horses has been shown to not only enhance their overall performance in competition, but benefit their everyday well being. According to the International Veterinary Acupuncture Association, acupuncture can be effective to both prevent illness and treat specific equine health ...

    Read More
  • Caring for Senior Horses

    With proactive veterinary care, horses can live well into their late 20s and early 30s. In fact, the average life expectancy for most horses is now between 28 and 33 years. Basic senior wellness care includes dental care, balanced nutrition, and hoof care. This care ensures horses remain healthy and ...

    Read More
  • Advances in Equine Breeding & Assisted Reproduction

    Assisted equine reproduction has opened up new possibilities in the equine sporting community for horses where this was once limited. With the help of your equine veterinary specialist you can determine if your horse is an ideal candidate for this process either to become artificially inseminated or ...

    Read More
  • Preventing Thrush in Horses

    Thrush is a bacterial infection, and one of the most common diseases, affecting horses’ hooves. You will likely know it when you see — and smell — it. The pungent, tar-like black discharge collects in the sulci, or grooves, along the sides of the frog, the triangular structure that covers about ...

    Read More
  • Select the Right Saddle

    The right saddle will make a significant difference for both you and your horse and ensure a safe, balanced and relaxing ride. Comfort is key; if the rear of the saddle is up after you cinch the saddle on your horse, or if the saddle wants to roll after you place it on, the saddle is not the correct ...

    Read More
  • Strategic Deworming for Equines

    If you are a long time horse owner, you may be familiar with traditional parasite control strategies. Traditionally, the most common parasite control approach called for horse owners to deworm their horse year round every six to eight weeks, rotating products. Alternatively, horse owners also could opt ...

    Read More
  • Why You Need to Keep Stalls Clean

    How often do you clean your horses’ stalls? Ideally, horse stalls should be cleaned every day and kept as clean as possible. Since horses often lie down in their stalls at night, this behavior means that if you are not keeping the stalls clean, horses could be lying in their own urine or manure – ...

    Read More
  • Prevent Incurable Horse Virus

    Eastern equine encephalitis virus (EEEV) is transmitted by the bite of an infected mosquito, advises the Centers for Disease Control (CDC). The virus is rare and causes inflammation of the brain called encephalitis. Animals, especially horses, are vulnerable to this infection. "All equine cases are ...

    Read More
  • Nutrition Affects a Horse's Behavior

    Has your horse not quite been themselves lately? Have you noticed unusual fatigue or conversely, excitability? You may be surprised to learn that nutrition and dietary choices play a significant role in determining equine behavior. And, it is not simply what they eat, but how. Horse owners often report ...

    Read More
  • Horse Talk: Oral Exams Matter at Every Age

    Regular dental care is an important part of equine wellness care. Horses have a hypsodont tooth and an anisognathic jaw conformation. This means that the upper jaw is wider than the lower jaw, an arrangement that maximizes a horse’s chewing efficiency. A horse’s teeth and bite are important for more ...

    Read More

Newsletter Signup